Refund policy

RETURNS
  • We do not accept Refunds or Returns based on flavour preference alone
  • To be eligible for a return, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You will also need the receipt or proof of purchase.
DAMAGES / DEFECTIVE ITEMS
  • Refunds will only be issued if the product(s) purchased were damaged or defective and if the request is submitted within 7 days. If you are eligible for a refund in accordance with our policy, submit all photos to info@sobersips.ca. If your request is approved, you will be eligible for a full refund.
  • Shipping fees are non-refundable.
  • Refunds cannot be issued due to the dislike of a product.
  • We will not issue refunds for products frozen due to being left outside after delivery.
ORDER CANCELLATION OR MODIFICATION

Unfortunately, our automated system does not allow to modify or cancel an order once it's placed. If you encounter any issues or have specific concerns regarding your order, send us an email at info@sobersips.ca and we will  do our best to assist you and provide a resolution.

MISSING ITEM IN THE PACKAGE

If you received your package and an item is missing:
  1. Track your package on the courier website to see if your missing item is in another shipment.
  2. If you still can't locate your item, contact us at info@sobersips.ca.
MISSING PACKAGE SHOWED AS DELIVERED

If your tracking information shows that your package was delivered, but you can't find it, do the following:
  • Verify the shipping address when placing your order.
  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery.
If there's still no sign of the package, contact us at info@sobersips.ca

NON-RECEIPT OF PACKAGE - RETURNED TO US

If a customer is unable to receive their package and it is returned to us by the carrier, we will issue a refund for the order. However, please note that we will deduct the applicable shipping fees from the refund based on the customer's region. 
Customer Responsibility: It is the customer's responsibility to provide accurate shipping information and ensure that someone is available to receive the package at the specified address. If the customer anticipates any difficulties in receiving the package, we strongly encourage them to contact us or the carrier to make alternative arrangements.