FAQ

1. DO YOU HAVE A STORE?

Yes, we do! Our store is located in the heart of downtown at 15 Dunlop Street West, Barrie, Ontario. We are proud to be Simcoe County's first exclusively non-alcoholic bottle shop! Outside of the store hours you can still order online from us for pick-up or local delivery. We also offer shipping across Canada.

2. HOW LONG DO PICK-UP ORDERS TAKE?

When you place your order for pick-up between the hours of 8 a.m. to 8:00 p.m., we do our best to have your order ready within 4-6 hours. Should you require your order in less time, please email us and we will try to accommodate your request in special circumstances. 

3. WHERE CAN I PICK-UP MY ORDER?

You have the option to pick up your order from the store during business hours which is located at 15 Dunlop Street West, Barrie ON. You also have the option to pick up your order outside of store hours from 88 Donald Street, Barrie ON. We ask that you please let us know your preference at the time you place your order; you can contact us to make changes to your preferred location.

4. WHAT ARE YOUR SHIPPING RATES & WHERE DO YOU SHIP TO?

Sober Sips currently offers shipping solely within Canada. Within Ontario and Quebec there is flat rate shipping of $15.00. The rest of Canada is flat rate shipping of $19.99. This does not include The Territories; please contact us for a personalized quote. Local delivery is now available across Simcoe County for $5.00 from Monday to Friday! *We do not offer shipping outside of Canada at this time. Please do not hesitate to contact us with any questions or concerns.  

5. WHAT IS YOUR WINTER SHIPPING POLICY?

Our Winter Shipping Policy has been created in order to reduce the risk of products freezing. We will only ship orders when temperatures are above 0°C. We do our best to monitor weather forecasts and will ship orders  out as the temperatures allow. Please expect some delays during the colder Canadian months of December through to March. We appreciate your patience and understanding.  Please do not hesitate to contact us should you have any questions or concerns.