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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sobersips.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Due to the nature of the product, it is the buyer’s responsibility to pay the cost of shipping the returned product back to Sober Sips.
Please do not hesitate to contact us with any further questions or concerns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We are unable to provide refunds on products that have been opened, used or if items were not purchased from sobersips.ca. We are also unable to refund sale items. Please do not send your purchase back to the manufacturer. If you are eligible for a refund in accordance with our policy as outlined above, please email info@sobersips.ca using the subject line "Refund Request".
Certain types of items cannot be returned, like perishable goods (such as food, beverages, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please insure you have inputted the correct delivery address. Sober Sips is not responsible for incurring any additional costs related to incorrect address delivery and parcel rerouting/return.
Due to the high cost of shipping and to maintain the lowest prices to our customers, the cost of return shipping will be deducted from the original purchase refunded amount.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less the cost of return shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Sober Sips
88 Donald Street, Barrie, Ontario L4N 1E3, Canada
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