RETURN
DAMAGES / DEFECTIVE ITEMS
ORDER CANCELLATION or MODIFICATION
Unfortunately, our automated system does not allow to modify or cancel an order once it's placed. If you encounter any issues or have specific concerns regarding your order, send us an email at info@sobersips.ca and we will do our best to assist you and provide a resolution.
MISSING ITEM IN THE PACKAGE
If you received your package and an item is missing:
MISSING PACKAGE SHOWED AS DELIVERED
If your tracking information shows that your package was delivered, but you can't find it, do the following:
If there's still no sign of the package, contact us at info@sobersips.ca
NON-RECEIPT OF PACKAGE - RETURNED TO US
If a customer is unable to receive their package and it is returned to us by the carrier, we will issue a refund for the order. However, please note that we will deduct the applicable shipping fees from the refund based on the customer's region.
Customer Responsibility:
It is the customer's responsibility to provide accurate shipping information and ensure that someone is available to receive the package at the specified address. If the customer anticipates any difficulties in receiving the package, we strongly encourage them to contact us or the carrier to make alternative arrangements.
Sober Sips
33 Dunlop Street W. Barrie Ontario L4N 1A1
© 2024 SOBER SIPS - ALL RIGHTS RESERVED.
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